This website is owned and operated by Chlela Ventures FZE LLC (license number: 4418193.01, delivered by Sharjah Publishing City (SPC) - Free Zone Authority. “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law in UAE). Throughout this site, the terms “we”, “us” and “our” refer to Chlela Ventures FZE LLC. By accessing this platform, you acknowledge that Chlela Ventures FZE LLC is making available to you this website and all associated information, tools, and services, subject to your acceptance of the terms, conditions, policies, and notices outlined below. By browsing our website and/or making a purchase, you become a participant in our “Service” and agree to comply with the following Terms and Conditions (“Terms of Service” or “Terms”), including any supplementary terms, conditions, or policies that are either linked within this Policy or accessible via hyperlink.
These Terms of Service are applicable to all users of this site, which includes, but is not limited to, browsers, vendors, clients, merchants, and content creators.
We strongly advise that you read these Terms of Service thoroughly before continuing to use our website. By using any section of the site, you are agreeing to adhere to these Terms. If you do not fully accept all the terms and conditions outlined here, then you may not access the website or utilize any of our services.
Chlela Ventures FZE LLC may, at its sole discretion, amend or update these Terms and Conditions at any time without prior notice. Such changes will take effect immediately upon being published, including, but not limited to, posting on the official website. You are responsible for reviewing the website regularly to stay informed of any modifications that may affect your rights or obligations. By continuing to access or use the site after any changes have been made, you agree to be bound by the updated Terms and Conditions. If you do not accept the revised terms, you must stop using the site. We recommend checking these Terms and Conditions, along with any applicable policies, on a regular basis to stay up to date with the terms that govern your use of the site.
All diamonds available through this platform are created using advanced technological processes in controlled environments such as laboratories or specialized facilities. These diamonds are not mined from the earth but are instead “lab-grown”, man-made” using methods that replicate the natural formation of diamond crystals.
By purchasing from us or using our services, you confirm that you understand and accept the nature and origin of these diamonds. You acknowledge that each diamond is lab-grown, regardless of whether this is explicitly stated every time the word “diamond” appears on the site.
If you are uncertain about these terms or the nature of the products, we advise against proceeding with any purchase or continued use of this platform until you have sought further information or legal guidance and are confident in your understanding.
By using this website, you confirm that you have reached the legal age of adulthood in your place of residence. If you are of legal age and permit minors under your care to access this site, you accept responsibility for their use of our services. You agree not to engage in any unlawful or unauthorized activities through our platform, including but not limited to actions that would infringe upon copyright laws or intellectual property rights. You also agree not to introduce malicious software, viruses, or harmful code. Any misuse of the site or violation of these terms may lead to the immediate suspension or cancellation of your access to our services.
We retain full discretion to deny access to our services to any individual, at any time, and for any reason. You acknowledge that any information or content you submit (excluding payment details) may be transmitted across different networks and may be modified as necessary to meet the technical standards of various systems or devices. Please note that payment data is always protected by encryption during online transmission.
You agree not to replicate, distribute, sell, or otherwise misuse any part of our services, including access to the platform or communication channels provided through it, unless you have received prior written authorization from us. Section titles in this agreement are provided purely for reference and do not affect the interpretation or scope of the terms outlined.
At Elaia Fine Jewelry, we are committed to providing the latest accurate information on our website, emails, chat and telephone communication. However, we do not always warrant the accuracy, completeness, or currency of any content presented. All materials are offered for general informational purposes and should not be the sole basis for making decisions. For critical matters, you should refer to original or more reliable sources. Your use of the information provided here is entirely at your own discretion and risk.
As well, some content may reference past events or data, which may no longer reflect the current situation and is offered strictly for historical context. While we may update or revise the site content at our discretion, we are under no obligation to do so. It is your responsibility to stay informed by reviewing any updates or changes made to the website over time.
Details shared across this website and any associated materials are for informational purposes only and do not constitute a contractual commitment.
In rare almost impossible situations, data including our prices might be inaccurately displayed due to system glitches or humanly occurred error. Should this take place in very rare situations, Chlela Ventures FZE LLC, at its discretion, will inform the customer before shipping the product and align with customer on his/her desire to cancel the purchase. And accordingly, we would apologize for such inconvenience. In cases where the item has already been dispatched, the customer agrees to either return the item for a full refund or cover any pricing discrepancy between what was charged and the correct amount. For more information, please refer to our return policy.
Product pricing may be adjusted at any time without prior announcement. We also reserve the right to alter, suspend, or permanently withdraw any aspect of our services or content at our discretion and without advance notice. We are not responsible for any impact, loss, or inconvenience caused to you or any third party due to changes in pricing, service interruptions, or discontinuation of any part of our offerings.
We aim to provide thorough and transparent product details to help you make informed purchasing decisions. Please note that, in line with accepted industry norms, there may be a slight variation in total carat weight or measurements due to acceptable manufacturing tolerances. All size and dimensional information is based on our production standards and may reflect minor differences resulting from the finishing process. If you do not fully accept the industry standard tolerance that we as well adopt, then we advise against proceeding with any purchase or continued use of this platform.
For pieces containing multiple diamonds, the total carat weight provided refers to the minimum combined weight. Diamond color and clarity are specified either as a minimum or as a range, depending on the design. When a minimum grade is noted, all diamonds meet or exceed that grade. When a range is given, all the diamonds are within the stated range.
All design rights, including those for custom-made and standard items, remain the exclusive property of the brand. We reserve the right to reproduce, promote, or sell any piece based on these designs.
We strive to present our products as clearly and accurately as possible, including visuals and color representation. However, due to variations in individual screen settings and display technologies, we cannot guarantee precise color accuracy on your device.
We reserve the right, at our sole discretion, to restrict the availability of our products or services to any individual, location, or jurisdiction. These limitations may be applied selectively and without prior notice. Additionally, we may impose caps on the number of items or services available for purchase.
We also reserve the right to remove any product from our offering at any time. Any promotions or product listings found on this site are not valid where prohibited by law.
While we do our best to deliver quality across all offerings, we make no guarantees that purchased items, services, or information will always align with your expectations. Furthermore, we do not promise that any issues within the service will be identified or resolved.
We provide an official grading report from IGI or GIA with every diamond purchased of 0.5 carats or more. This certificate offers an expert assessment of the diamond’s characteristics and accompanies the item upon delivery. In the event of a return, the original grading report must be included as per our Return Policy (link). If the certificate is missing or returned in a damaged condition, a replacement fee of $300 will apply to cover the cost of reissuing the document per stone.
When accessing the Chlela Ventures FZE LLC website or using a registered account, you are solely responsible for keeping your login credentials secure and for managing access to your device. All activity conducted under your account is your responsibility. Chlela Ventures FZE LLC reserves the right to restrict, decline, or cancel any transaction at its sole discretion. This includes, but is not limited to, limiting quantities per individual, household, or order, based on shared account details, payment methods, or delivery information. We may contact you using the information provided at the checkout should any modifications or cancellations be necessary.
You agree to provide accurate, complete, and current billing and account information for every purchase and to promptly update these details to avoid delays. We may refuse service, suspend accounts, or restrict access to certain features at our discretion—especially if we suspect unauthorized resale activity or violations of our terms. In the event of a chargeback, we reserve the right to recover associated costs and revoke any promotional benefits linked to that purchase, including free shipping or complimentary items. Please review our Return Policy (link) for further information.
Receiving an order confirmation message simply indicates that your request has been recorded — it does not signify that the order has been accepted or finalized. Orders are only confirmed once they have been reviewed and approved by our team. Chlela Ventures FZE LLC retains the right to decline or cancel any order, at any time and for any reason, without obligation to fulfill it. In the event of cancellation, the customer will receive a full refund of any amount previously paid for the affected items or services.
At times, our website may include access to functionalities, features, or services offered by independent third parties. These tools and resources are made available without our oversight or control, and we do not provide any assurances—explicit or implied—regarding their operation, quality, or reliability. They are offered strictly on an "as is" and "as available" basis. Your engagement with any such tools is entirely at your own discretion and risk. Before using them, you should ensure that you have reviewed and accepted the terms set forth by the external providers.
Additionally, our platform may contain links to websites, content, or products operated by third parties not associated with Chlela Ventures FZE LLC. We do not review or guarantee the accuracy, completeness, or usefulness of any third-party content. We bear no responsibility for any loss, damage, or dissatisfaction resulting from your interaction with third-party websites or your purchase and use of their goods or services. It is your responsibility to review their policies and terms before engaging in any transaction. Any issues, complaints, or inquiries related to such third-party offerings should be directed to the respective provider.
Chlela Ventures FZE LLC may feature promotional content or advertising placed by independent third parties across its website. These campaigns are managed and executed solely by the respective external entities. We are not liable for any issues, losses, or disputes that may arise from your engagement with these third-party promotions or advertisers. Any communication, transactions, or participation in offers from non-affiliated advertisers, including any agreements, guarantees, or representations—are made entirely between you and the external party involved.
Furthermore, any future updates to our platform—including new features, tools, or services—will also be governed by these Terms and Conditions.
For details on how Chlela Ventures FZE LLC gathers, utilizes, and shares personal information, please refer to our dedicated Privacy Policy (link). We retain the right to comply with legitimate legal processes, including requests from government authorities, subpoenas, or court mandates. In doing so, and to safeguard our systems, customers, and business operations, we may access and disclose information deemed necessary. This may include—but is not limited to—profile information (such as names and email addresses), IP data, user activity logs, and any content shared by users on our platform. In cases of such disclosures, these rights take precedence over the stipulations outlined in our Privacy Policy.
By submitting any ideas, proposals, comments, designs, questions, creative work, or other materials to Chlela Ventures FZE LLC—whether requested by us or shared voluntarily through our website, email, social media, or other channels, you agree that such content becomes the sole property of Chlela Ventures FZE LLC and can be used by us and our affiliated representatives, authorized license holders, subcontractors, successors, legal proxies, assignees, external service providers, and their respective retail collaborators, marketing firms, PR agencies, and associated entities (collectively referred to as the “Authorized Parties”). We reserve full and unrestricted rights – perpetual, irrevocable, non-exclusive, worldwide, transferable, sublicensable rights to your submitted user content - to use, adapt, modify, publish, reproduce, translate, distribute, or otherwise exploit these materials in any format, royalty-free, and for any purpose, commercial or otherwise perpetually. We are under no obligation to maintain submitted content in confidence, respond to it, or provide any form of remuneration.
You grant Chlela Ventures FZE LLC, along with its affiliates and partners, permission to use any name or identifier you provide in connection with your submission, should we choose to do so. You affirm that:
You own or have the necessary rights to share the content, are not impersonating another person
You are not a minor
The content is accurate and does not mislead,
The material does not infringe on any third-party rights or cause harm, does not violate the rights, including but not limited to copyright, trademark, patent, trade secret, privacy, publicity, moral, proprietary or other rights, of any third party, or any law, rule or regulation
The content is not unlawful, libelous, defamatory, offensive, misleading, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable, violating intellectual property laws, and
Your comments do not contain malware or computer viruses that can affect the operation of the “Service”.
We also reserve the right—but not the duty—to review, remove, or refuse content that we find, in our sole discretion, to be inappropriate, unlawful, or in violation of these Terms. You agree. You remain fully responsible for the content you provide and any consequences that arise from its use. Chlela Ventures FZE LLC disclaims all responsibility and liability for any content submitted, stored, or uploaded by you or third-party.
Please be aware that any content you submit is considered non-confidential. Chlela Ventures FZE LLC and the Authorized Parties are under no obligation to treat such submissions as private, except as outlined in our Privacy Policy (link). By interacting with this website, you acknowledge and consent to the collection, use, and potential disclosure of any personal data you share, specifically for purposes related to the display, distribution, or other use of your social media content as described here.
Your information may also be processed on servers located outside your country of residence or shared with trusted third parties in other jurisdictions acting on behalf of Chlela Ventures FZE LLC and the Authorized Parties. By submitting personal data, you agree to its collection, transfer, use, and processing in accordance with these terms, the Chlela Ventures Privacy Policy, and relevant data protection legislation.
Chlela Ventures FZE LLC and its Authorized Parties reserve the right to remove any user-generated social media content from the site at their sole discretion. If you believe that any such content infringes upon the copyright or intellectual property rights of an individual or organization, please contact Chlela Ventures FZE LLC directly.
To comply with lawful government inquiries, legal processes, or court directives, and to protect the systems, users, and operations of Chlela Ventures FZE LLC, the company may access and share any information it deems necessary or appropriate. This may include, but is not limited to, user account details (such as name and email address), IP addresses, traffic data, activity logs, and submitted content. In such cases, the right of Chlela Ventures FZE LLC to disclose this information will take precedence over any provisions outlined in its Privacy Policy.
Beyond the restrictions already outlined in these Terms, the following uses of this website and its content are strictly prohibited:
(a) engaging in any illegal activity
(b) encouraging or facilitating others to commit unlawful acts
(c) breaching any applicable laws, whether local, national, or international
(d) infringing upon the intellectual property rights of Chlela Ventures or any third party
(e) using the platform to harass, threaten, demean, abuse, or discriminate against others based on personal attributes such as gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability
(f) providing false, misleading, or deceptive information
(g) introducing viruses, malware, or any harmful code that could disrupt, damage, or compromise the functionality of the Service, associated websites, or the broader internet
(h) collecting or attempting to collect personal data from others without consent
(i) engaging in spamming, phishing, fraudulent schemes, impersonation, web crawling, or scraping activities
(j) using the platform for obscene, offensive, or unethical purposes
(k) attempting to bypass or interfere with the security measures of this Service, related platforms, or any connected networks.
Chlela Ventures FZE LLC reserves the right to suspend or terminate access to the Service or any affiliated site if any of these prohibited actions are committed.
Occasionally, our website or the Service may include mistakes, such as errors in pricing, product details, promotional terms, shipping fees, delivery timelines, or availability. We reserve the right to make corrections to any such inaccuracies or omissions, and to revise or remove information—or cancel orders—at our discretion and without prior notice, even after an order has been placed. We are not obligated to update or clarify any details on the Service or associated sites unless legally required. Any date shown on the website for review of the policy should not be interpreted as confirmation that all information has been reviewed or changed.
All diamonds available through this platform are created using advanced technological processes in controlled environments such as laboratories or specialized facilities. These diamonds are not mined from the earth but are instead “lab-grown”, man-made” using methods that replicate the natural formation of diamond crystals.
By purchasing from us or using our services, you confirm that you understand and accept the nature and origin of these diamonds. You acknowledge that each diamond is lab-grown, regardless of whether this is explicitly stated every time the word “diamond” appears on the site.
If you are uncertain about these terms or the nature of the products, we advise against proceeding with any purchase or continued use of this platform until you have sought further information or legal guidance and are confident in your understanding.
Chlela Ventures FZE LLC does not make any promises or guarantees regarding the performance or availability of the service. We do not assure that access will always be continuous, prompt, secure, or free of issues. Any expectations of accuracy or reliability resulting from the use of the service are at your discretion and risk.
You understand and accept that the service may be temporarily or permanently suspended at any time, with or without notice. Your decision to use the service is entirely your own, and you do so at your sole risk. Unless explicitly stated by us, all offerings—whether services, products, or content—are provided in their current form and availability, without guarantees or warranties of any nature, express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, title, and freedom from infringement.
Chlela Ventures FZE LLC and all individuals or entities associated with it—including its directors, employees, affiliates, partners, agents, vendors, contractors, and third-party service providers—shall not be liable for any type of harm, damage, or loss arising from your interaction with our website, services, or products. This exclusion of liability covers, without limitation, financial losses, loss of business opportunities, interruptions in operations, system failures, data corruption, cybersecurity breaches, or any form of consequential, incidental, or punitive damages—regardless of whether the claim is rooted in contract law, negligence, tort, or any other legal theory.
Your reliance on any content, recommendations, or information accessed through our platform is entirely at your own discretion and risk. We are not accountable for errors in content, system delays, data deletion, file corruption, unauthorized access, or service disruptions of any kind—including those caused by technical failures, natural disasters, communication breakdowns, or third-party interference. Any direct or indirect consequences of using our services or website, including lost income, inability to access materials, or technical malfunctions, fall outside our responsibility, even if we have been informed of the potential for such issues.
In jurisdictions where limiting or excluding liability for certain types of damage is not legally permitted, our responsibility will be restricted only to the extent allowed by applicable law.
By accessing or using our website, services, or any associated content, you agree to take full legal and financial responsibility for any disputes, claims, demands, liabilities, or expenses that may arise from your actions. This includes, but is not limited to, breaches of these terms, violations of applicable laws, or any infringement upon the rights of another party.
You further commit to defend, indemnify, and hold harmless Chlela Ventures FZE LLC—along with its parent company, subsidiaries, affiliates, directors, officers, employees, contractors, agents, consultants, licensors, suppliers, interns, and service providers—from any actual or threatened claims, losses, legal proceedings, damages, penalties, or costs (including reasonable legal and court fees). This applies to any issue arising out of your misuse of the site or services, your failure to comply with these terms, or any unlawful or harmful conduct carried out under your account or in connection with your use of the platform.
Whether the matter concerns content you’ve interacted with, behavior on the site, or a third-party complaint linked to your actions, you agree that all consequences will be your sole responsibility and not that of Chlela Ventures FZE LLC or its associates.
If any portion of this agreement is found to be unlawful, void, or otherwise unenforceable under applicable law, that specific portion shall be enforced to the greatest extent legally possible. The remainder of the agreement will continue to remain valid, binding, and enforceable in full, unaffected by such a finding.
This agreement remains effective until it is formally ended by either party. You may terminate it at any point by notifying us that you no longer wish to use our services or by discontinuing access to our site. We reserve the right to end this agreement at our discretion and without notice if we believe you have violated any aspect of the Terms. In such cases, you remain liable for all outstanding obligations incurred up to the termination date. Additionally, we may revoke your access to the platform or any portion thereof.
Any obligations or responsibilities that arose prior to termination will survive and remain enforceable even after the agreement ends.
These Terms, along with any applicable policies, notices, or operational guidelines posted by Chlela Ventures FZE LLC on this website, form the full and exclusive agreement between you and us regarding the use of our services. They override any prior understandings, communications, or agreements—whether written or verbal—between both parties. Our failure or delay in enforcing any right or clause does not constitute a waiver of these Terms and Conditions or our right to enforce them subsequently. Any uncertainties or unclear language in this agreement shall not be interpreted against Chlela Ventures FZE LLC.
Chlela Ventures FZE LLC is legally established and operates under the jurisdiction of the United Arab Emirates, which serves as our principal place of business. All matters relating to the interpretation and enforcement of these terms shall be governed exclusively by the laws and regulations applicable within the UAE. Any legal disputes or claims that may arise in relation to this website or its services shall be submitted solely to the appropriate courts within the United Arab Emirates for resolution.
Furthermore, this website does not engage in business activities, offers services, or facilitates transactions with individuals, entities, or jurisdictions subject to sanctions by the Office of Foreign Assets Control (OFAC), in full compliance with UAE law.
We may revise or replace these Terms at our discretion by publishing updates on this website. It is your responsibility to remain informed of any changes by checking this page periodically. Continued use of our services after such updates are posted signifies your acceptance of the revised terms.
For any inquiries regarding these Terms, please reach out to us via email at [email protected]
