Chlela Ventures FZE LLC will collect personal information e.g., your name, title, company name, address, phone number, email address, only when you voluntarily provide it through our communication channels i.e., our website, email, social media, phone.
Our website’s hosting server gathers general information about your visits, including data about the pages you view, the duration of your visit, the domains of visitors and the general location from which you accessed the site. While we log your IP address (the unique identifier for your computer), it remains anonymous, and we do not connect it to any personal data. This data helps us analyze usage trends, identify popular areas of our site, and improve the experience we offer to visitors. The collected information may also include details like the browser you use or the files you request to better tailor our site to your preferences
In addition, Chlela Ventures FZE LLC collects personal details when you engage with us in various ways, such as making a purchase, interacting on social media, submitting product reviews, participating in contests, events, or promotions, contacting customer support, or sharing content on our site. These are the main ways we gather personal information, but we may also utilize other channels in the future. The nature of the personal information collected will depend on the specific interaction or method used.
3.1. Information you provide
We gather the information you provide directly when using the Service. This includes situations where you create an account, modify your profile, view our content, make a purchase, participate in a promotion, engage in a contest or survey, or reach out for customer support. We may work with third-party service providers to help collect this data. The information we collect can be used to identify or relate to you, either directly or indirectly. Below is an overview of the types of information we may collect:
• Contact information: This includes personal details like your name, email address, mailing address, phone number, and other related contact information.
• Account access information: We collect login credentials such as passwords and other data needed to verify your identity and grant access to your account.
• Demographic details: We may collect general information like your age, gender, and geographical location.
• Payment details: When you make a purchase, we gather necessary payment data, such as credit card numbers, expiration dates, and security codes. We do not retain this payment information once the transaction is complete.
• Profile preferences: We collect data regarding your interests, preferences, wish lists, and ring size to personalize your experience with us.
• User content: We may collect any content you send us, including feedback, product reviews, questions submitted to customer service, or any posts you share on social media related to our services. For example, if you contact our concierge service or our jewelry designer, we use this information to provide a response and any additional relevant details. We might also gather photos, videos, or other content you submit to meet your requirements.
• Other details: Along with any additional details that you may share with us that we did not specifically request, or that may be shared by third-party providers. You are solely responsible for the information you voluntarily provide.
All credit/debit cards provided to conclude the payments will not be stored, sold, shared with any third parties.
3.2. Information collected automatically
We collect certain details automatically when you use the Service, including information about your device and how you use our website with potential help from third-party service providers. Below are examples of data types automatically collected:
• Service interaction data: We gather information regarding your usage of our website, such as the pages you visit, the products you browse or purchase, the emails and ads you engage with, as well as your general browsing activity, including referring and exit pages.
• Device information: We collect technical details about the device or browser you use, including your device's operating system, browser type, internet service provider, regional preferences, and other similar data.
• IP address and device identifiers: Your IP address and other unique identifiers associated with your device, like mobile ad IDs, are collected to help us improve our service, troubleshoot technical issues, track website traffic, prevent fraud, and customize the content and ads you see.
• Location information: We may also gather data about your device's location, depending on the settings you have enabled.
We use various technologies to collect this information, including cookies, web logs, and web beacons, such as:
• Server logs: Our servers automatically capture data like your IP address, browser type, and the time of your visit. This helps us monitor site traffic and understand user behavior.
• Cookies: A cookie is a small file sent by a website’s server to your browser, where it is stored. This file typically contains a unique identifier. Each time you visit the website, your browser sends this identifier back to the server. There are two main types of cookies:
• Persistent cookies: These remain stored on your device even after you close your browser and stay valid until their designated expiration date, unless manually deleted by you before then.
• Session cookies: These are temporary and only exist during your browsing session. They are automatically deleted when you close your browser.
Cookies themselves usually do not contain any personally identifiable information. However, they can link to personal data we may have on file for you, allowing us to enhance your browsing experience.
We use cookies for several purposes, such as:
• Required functionality: Some cookies are necessary for essential features of the site, such as managing your shopping cart or accessing secured areas of the website.
• Performance analytics: Cookies allow us to gather data on how you interact with our website, including your preferences, so we can tailor and enhance your user experience.
• Personalization: Cookies help us understand your usage patterns, enabling us to deliver content that meets your interests.
• Advertising and targeting: These cookies help us deliver personalized ads based on your browsing history and interests. They also allow us to control how often you see the same ads and track the effectiveness of our advertising efforts.
• Social media sharing: Cookies enable you to share our content across social media platforms.
• Web beacons: These are small images embedded in emails, websites, or ads that allow us to track user engagement and gather insights about your interactions with our content. Web beacons are often used with cookies to monitor and analyze site activity.
• Device fingerprinting: By analyzing certain characteristics of your device, such as the fonts and plugins installed on your browser, we can create a unique identifier that helps us recognize your device in the future.
• Location information: If you allow location services, we may collect your geographical data to offer relevant content or advertising based on your location.
For more information on how we use tracking technologies and how you can manage your preferences, refer to the sections on " Tracking Technologies choices" and " User’s rights and choices, using the Service."
Should you decide to block cookies, not all our website features will be usable, like any other website where you decide to block all cookies.
3.3. Record keeping of your information:
Depending on your purchases, we might require storing some of your personal information to serve you better e.g., respond to your inquiries, answer any account related information, keep track of purchase history, enhance our customer experience, run promotions/events where you shared your personal information, analyze our website usage.
We might potentially collaborate as well with third-party to help us run some of the activities as explained in “How we share your data” and they will comply to our Privacy Policy as explained herein.
3.4. Information sourced elsewhere
Chlela Ventures FZE LLC may gather information about you from sources outside the Service. Data are combined according to the guidelines set out in this Privacy Policy along with any specific conditions applied on the original data source. Examples of these external sources include:
• Data providers: We purchase additional demographic details from data brokers to complement the information we directly collect.
• Social media platforms: When you mention our service or give us permission, we may retrieve data from your social network profiles.
• Financial providers: We work with providers offering financing for customers, along with services used for processing payments.
• Business collaborators: We obtain data from partners involved in co-branded services, product distribution, or joint marketing initiatives.
• Marketing affiliates: Advertising and marketing collaborators may also share information that helps us enhance our offerings.
• Public data: We access publicly available information, such as open government records and other public domain sources.
3.5. How we use your information:
At Chlela Ventures FZE LLC, we use the data we collect about you for a range of business purposes described in this Privacy Policy including, but not limited to:
• Service administration: Managing your account, registration, and transaction processes.
• Fulfilling requests: Processing orders, responding to your inquiries, and delivering customer support/concierge services.
• Scheduling assistance: Arranging interactions with our team.
• Communications: Distributing technical updates, security alerts, policy change notifications, and other support or administrative messages.
• Security measures: Detecting and responding to potential fraudulent or illegal activities.
• Analytics: Monitoring and analyzing trends, usage patterns, and overall activity on our platform.
• Research: Conducting surveys and studies on user demographics, interests, and behaviors to better understand our audience.
• Marketing enhancement: Refining our promotional efforts, service content, and product offerings based on user data.
• Direct marketing: Sending targeted advertisements, promotions, event notifications, and information about our products and those of our partners.
• Promotion management: Confirming your eligibility and delivering prizes when you participate in contests or promotions.
• Advertising delivery: Serving tailored ads both on our service and on third-party websites and services.
• Legal compliance: Meeting our obligations under applicable laws, regulations, legal processes, or government requests.
• Other business purposes: Carrying out any additional commercial or business activities that we have communicated to you and for which you have given your consent.
We may also use anonymized or de-identified information—data that does not specifically identify you—without any further restrictions, except as required by law. For more information on how you can manage or control the use of your information, please see the section titled " User’s Rights and choices, using the Service."
3.6. How we share your data:
Chlela Ventures FZE LLC may disclose your information in line with our Privacy Policy and as detailed below:
• External service providers: We supply your information to our agents, contractors, and other partners who perform tasks for us. They receive only the data required to complete their specific assignments and are contractually restricted from using it for any other purpose. In certain cases, they might also utilize aggregated or anonymized data that does not identify you.
• Collaborating business associates: We sometimes share your details with our business associates when we collaborate on co-branded offerings, joint marketing initiatives, or product distribution. For example, your information might be shared with a partner to help deliver a combined service or product.
• Special event collaborators/sponsors: If you decide to join a special event or promotion, your information may be shared with the organizations involved in managing that event. These groups typically use your data solely for event-related purposes. Occasionally, they might also send you marketing materials about their own offerings. By taking part in such events, you consent to these uses as permitted by law. By partaking in a promotion, you agree to the official promotion governing rules, that typically allow sponsors and/or other parties to use your name, voice and any other submitted content in advertising materials.
• User contributions and reviews: When you provide feedback, testimonials, or other content (such as photos or videos), we might feature and share that content on our site or in promotional materials. This may include the personal details you’ve provided. We retain the right to modify this content for clarity or length.
• Assisting your requests: When you interact with social networks or ask us to share details about your service activities, we might pass on the necessary information to facilitate those interactions.
• Third-party vendors and commercial partners: For operational purposes, we share your data with various vendors and service providers. For instance, if we need to deliver a product, your name and address are shared with the shipping company. This group also includes jewelers, assemblers, legal firms, web hosting providers, accounting service providers, logistics companies, suppliers, financial and fraud protection services, technology firms that help us tailor advertisements and improve our services, and payment processors. Information may be disclosed to vendors and other parties to improve the Service and its effectiveness.
• Legal, security, and fraud prevention: We may disclose your information if required by law, regulation, legal process or governmental request, by sole discretion or if it’s necessary to protect against fraud, illegal activities, or to safeguard the rights, property, and safety of us, the Service or any person or party.
• Based on your permission: With your consent, we may share your data for other business or commercial reasons that we have communicated to you.
In addition, we may share de-identified or aggregated information—data that cannot be linked to you personally—with other organizations for various purposes, provided this is consistent with applicable law. For further details on how you can control or understand these practices, please see the " User’s rights and choices, using the Service " section below.
